Consumers Are Gaining the Right to Repair — Are You Ready?
Manufacturers of digital devices such as mobile phones and smart appliances have used their ability to remotely control device functionality to enforce restrictive terms of service, such as limiting third-party repairs. Consumer advocates in many jurisdictions around the world have pushed back and succeeded in passing new laws that ensure product owners’ rights to repair. Companies must rethink their approach to aftermarket sales and service to maintain customer trust.